Return & Refund Policy

Return Policy and Money Back Guarantee

a. Condition of exchange

- The goods must be left unchanged, stamps, cards, unused and purchase invoices

the goods must be accompanied (when the seller must tell customers to tell customers)

- Customers can change products according to size or design requirements or production error.

- Technical error:

- Colors of products, stamps, labels

b. Variable value:

- The modified product must be equal to or higher than the value of the previously purchased goods.

c. Time for barter

 - Products shall be immediately changed for no more than 01 days (24h)

 - Products that need to be evaluated due to production errors shall be settled within 03 days (except Sundays and holidays).

d. Refusal of exchange:

- The conditions mentioned above are not met

- Buy more than 03 days

- The goods are new, the stamps are still visible but there are signs of being dirty, scratched, accessories of goods are not full or damaged by agents outside the store after purchase.

- Products damaged by customer error:

- Products, stamps, labels, marks